Privacy Policy

Last Updated: April 08, 2025

Stitch&Script LTD ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, https://myneedlecraft.com/ (the "Website"), operated by Izabela Kulakowska. By using the Website, you agree to the practices described herein. If you have any questions, please contact us using the details below.

Contact Details

Name: Izabela Kulakowska
Email: info@myneedlecraft.com

1. Personal Information We Collect

We collect and process the following types of personal information:

Personal Identifiers and Contact Details: Full name, postal address, email address, and phone number.
Characteristics: Any additional details you provide that relate to your identity or preferences.

2. How We Collect and Use Your Personal Information

2.1 Sources of Information

We primarily collect personal information directly from you in the following circumstances:

When you subscribe to our newsletter.
When you place an order through our online shop.
When you create an account on the Website.

2.2 Purposes of Processing

We use your personal information for the following purposes:

To send you updates, promotions, and news about our business via email (with your consent).
To process and fulfill your orders, including arranging delivery of purchased goods.
To enable you to access your account, where you can review your transaction history with us.

2.3 Sharing Your Information

We share your personal information with Stripe, our trusted payment processor, solely to facilitate secure payment transactions. Stripe is bound by strict confidentiality and data protection obligations.

2.4 Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful basis for processing your information:

Your Consent: You provide explicit consent when signing up for our newsletter, creating an account, or placing an order. You may withdraw your consent at any time by emailing us at info@myneedlecraft.com.

3. How We Store and Protect Your Personal Information

3.1 Security Measures

Your personal information is stored securely using appropriate technical and organizational safeguards to prevent unauthorized access, loss, or misuse.

3.2 Retention Period

We retain your personal contact details (name, postal address, phone number, and email address) for the following durations:

For the duration of your transaction with us (e.g., until your order is fulfilled).
For as long as you remain subscribed to our mailing list or maintain an active account with us.
Once no longer needed, your information is securely disposed of through digital shredding processes.

4. Your Data Protection Rights

Under UK data protection law, you have the following rights:

Right of Access: You may request copies of your personal information held by us.
Right to Rectification: You may request correction of inaccurate information or completion of incomplete data.
Right to Erasure: You may request deletion of your personal information in certain circumstances.
Right to Restrict Processing: You may request that we limit the processing of your data in specific situations.
Right to Object: You may object to the processing of your data under certain conditions.
Right to Data Portability: You may request that we transfer your data to another organization or directly to you, where applicable.

Exercising these rights is free of charge. We will respond to your request within one month. To make a request, please contact us at info@myneedlecraft.com.

5. How to Lodge a Complaint

If you have concerns about how we handle your personal information, please reach out to us at info@myneedlecraft.com. We will endeavor to address your concerns promptly.

Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority:
Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow, Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. Your continued use of the Website following such changes constitutes acceptance of the revised policy.

7. International Data Transfers

If you are located outside the United Kingdom, your data may be transferred to and processed in UK. We ensure such transfers comply with applicable data protection laws, using safeguards like Standard Contractual Clauses where required.

7. Contact Us

For any inquiries regarding this Privacy Policy or our data practices, please contact:
Izabela Kulakowska
Email: info@myneedlecraft.com