We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused. You’ll also need the receipt or proof of purchase.
To initiate a return, contact us at
info@myneedlecraft.com with your order number and reason for return. Return shipping costs are your responsibility unless the Product is defective or incorrect.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Refunds will be processed to the original payment method within 7 business days of receiving the returned Product. Shipping costs are non-refundable.
